Refund Policy
Last updated October 21, 2026
Our promise
We want you to be happy with every piece. If something is not right, we will help you return it or put it right.
Return window
You may return unused items in their original condition and packaging within 30 days of delivery for a refund of the purchase price.
How to start a return
Email support@silveredgecollective.com with your order number and the item you would like to return. We will reply with return instructions and the return address.
Items that cannot be returned
For hygiene reasons, polishing cloths that have been opened or used cannot be returned. Items that show signs of use, damage after delivery or missing parts are not eligible for a refund.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with a photo and we will send a replacement or refund you in full, including shipping.
Refund processing
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days, depending on your bank.
Return shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect. Original shipping charges are not refundable.
Exchanges
If you would like a different piece, the fastest way is to return the original item and place a new order.
Contact us
If you have any questions, write to us at support@silveredgecollective.com. We usually reply within two business days.